OCTOBER 27 | FOUR SEASONS HOTEL, KUALA LUMPUR
ASEAN Banking Reinvention Summit 2026
The ASEAN Banking Reinvention Summit 2026 brings together C-suite banking leaders from across ASEAN for an intimate, high-impact dialogue on the future of customer experience—where insight, influence, and innovation collide.
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Why Attend
Three dimensions.
One defining transformative moment.
Regional insight
First look at the State of CX in ASEAN Banking report—exclusive data and trends shaping the region's customer experience landscape.
Peer power
Candid, closed-door conversations with fellow C-suite leaders. No vendors. No pitches. Just real dialogue.
Future creation
Collaborative problem-solving through our Innovation Carousel—leave with actionable strategies, not just inspiration.
Leaders shaping banking’s next chapter
Flagship Report
The State of CX in ASEAN Banking 2026
Celebrating excellence in customer experience across ASEAN's banking industry
Launching exclusively at the ASEAN Banking Reinvention Summit, this flagship research examines the five defining forces shaping the future of customer experience across ASEAN banking.
Five Dimensions of the Report
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Trusted Ecosystems: From Products to Participation
02
AI with Empathy: The Rise of Emotional Intelligence
03
New Measures of Digital Success: Beyond the Log-in
04
Hyper-personalisation: The "Moment-of-One"
05
Journey Optimisation: The Self-Driving Experience
Award Categories
ASEAN Banking Awards
Celebrating excellence in customer experience across ASEAN's banking industry
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C-Suite Leaders
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Award Categories
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Countries
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Awards
Award categories
Best Banking Experience
Best App Experience
Best Onboarding Experience
Best AI Experience
Most Inclusive Bank
Best Digital Bank
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Event Agenda
Power-packed experience
Tap on each moment to preview what it unlocks.Tap on each moment for a preview.
10:00 – 11:00
Registration & arrival
11:00 – 11:10
Opening — welcome address
11:10 – 11:35
Research spotlight — Banks that reinvent: findings from the ASEAN Banking Awards 2026
11:35 – 12:00
Keynote 1 — The future of banking in ASEAN: a CEO perspective
12:00 – 12:35
Panel 1 — The agentic bank: redefining how banks operate, serve and compete
12:35 – 13:00
Keynote 2 — From service to obsession: building the bank around the customer
13:00 – 14:00
Luncheon roundtable — What does it take to be a banking titan? A leaders-only conversation
14:00 – 14:35
Panel 2 — The CX dividend: why experience is becoming banking's last differentiator
14:35 – 15:00
Keynote 3 — Banking at the crossroads: shaping the future of ASEAN banking
15:00 – 15:25
Coffee & networking
15:25 – 16:00
Panel 3 — Trust as a competitive advantage: building the bank customers believe in
16:00 – 17:30
ASEAN Banking Awards
17:30 onwards
Cocktails & live band
10:00 – 11:00
Registration & arrival
Welcome coffee and networking as delegates arrive.
Past Events
Previous highlights
Snapshots and reflections from past closed-door leadership sessions.
Request an invitation
to the summit
An invite-only executive roundtable for ASEAN banking leaders.
- Exclusive first access to the State of CX in ASEAN Banks 2026 report
- Private benchmarking insights and ASEAN banking data
- Thought leadership platform and CX podcast inclusion
- Founding member privileges and advisory influence over future editions