OCTOBER 27 | FOUR SEASONS HOTEL, KUALA LUMPUR
ASEAN Banking Reinvention Summit 2026
The ASEAN Banking Reinvention Summit 2026 brings together C-suite banking leaders from across ASEAN for an intimate, high-impact dialogue on the future of customer experience—where insight, influence, and innovation collide.
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Three dimensions.
One defining transformative moment.
Regional insight
First look at the State of CX in ASEAN Banking report—exclusive data and trends shaping the region's customer experience landscape.
Peer power
Candid, closed-door conversations with fellow C-suite leaders. No vendors. No pitches. Just real dialogue.
Future creation
Collaborative problem-solving through our Innovation Carousel—leave with actionable strategies, not just inspiration.
The State of CX in ASEAN Banking 2026
Celebrating excellence in customer experience across ASEAN's banking industry
Launching exclusively at the ASEAN Banking Reinvention Summit, this flagship research examines the five defining forces shaping the future of customer experience across ASEAN banking.
Five Dimensions of the Report
Trusted Ecosystems: From Products to Participation
AI with Empathy: The Rise of Emotional Intelligence
New Measures of Digital Success: Beyond the Log-in
Hyper-personalisation: The "Moment-of-One"
Journey Optimisation: The Self-Driving Experience
ASEAN Banking CX Champions
Celebrating excellence in customer experience across ASEAN's banking industry
Award categories
ASEAN CX Bank of the Year
Recognizing exceptional customer experience transformation in ASEAN banking
ASEAN Digital Innovator of the Year
Celebrating mobile app that drive high adoption through intuitive design, personalization, and daily relevance
ASEAN Trusted Bank of the Year
Honoring bank driven by trust, security and responsible practices
Best-in-class Onboarding
Best savings account opening customer journeys
Best-in-class Money Transfer
Recognizing seamless, fast, and trusted domestic money transfers that delight customers
Best-in-class QR Payments
Celebrating intuitive, secure, and widely accepted QR payment journeys that make everyday transactions effortless
Power-packed experience
Tap on each moment to preview what it unlocks.Tap on each moment for a preview.
Registration & arrival
Welcome coffee and networking as delegates arrive.
Previous highlights
Snapshots and reflections from past closed-door leadership sessions.
Request an invitation
to the summit
An invite-only executive roundtable for ASEAN banking leaders.
- Exclusive first access to the State of CX in ASEAN Banks 2026 report
- Private benchmarking insights and ASEAN banking data
- Thought leadership platform and CX podcast inclusion
- Founding member privileges and advisory influence over future editions